Understanding the specifics of shipping and returns is crucial when considering any product, including hair serums. This guide provides detailed information on delivery times, address requirements, and return policies to ensure a smooth purchasing experience.
Shipping and Delivery Estimates
Most orders are processed and shipped within 1 to 2 business days of order receipt. While most orders are delivered within 3-7 business days, it's important to note that actual delivery times can vary. All delivery methods can experience a range of delivery times. Delivery times can depend on external factors as well as internal UPS / USPS / FedEx factors and therefore cannot be guaranteed. All delivery estimates are in business days, excluding holidays.
Expedited Shipping Options
For customers requiring faster delivery, expedited shipping options are available. The cut-off time for Expedited, Express 2 day, and Next Day shipping options is 2pm ET. Please be aware that we cannot ship to PO boxes for these expedited services.
Shipping to Specific Locations
If you are located in Hawaii, Alaska, or a non-contiguous State, shipments will take up to 14 business days for delivery. It is essential to ensure your shipping address is entered correctly before your order is placed to avoid any delays.
Addressing and Order Accuracy
Please ensure your shipping address is entered correctly before your order is placed. If the address is incomplete, it may delay the receipt of your package. Furthermore, you will be charged a $15 fee if delivery is refused or undeliverable due to an incorrect or incomplete address.
Tracking and Package Responsibility
All deliveries are tracked, with delivery confirmation provided. Insurance of packages is effective up to delivery confirmation only. Once items are confirmed as delivered, packages become the responsibility of the customer. This means that after delivery confirmation, the customer is responsible for the security of the package.
Returns and Shipping Costs
In cases where a return is necessary, return shipping costs are the responsibility of the customer. However, this policy is waived if there was a shipping error on our part or if the product arrived damaged. If you encounter such an issue, please contact customer service for assistance with return shipping.